Insurance Accepted:

• Blue Cross Blue Shield

• United Health Care

• Neighborhood Health

• Tufts

• Cigna

• Aetna

• Tricare

• Human

• Harvard Pilgram

Many health insurance policies cover the services that our group offers. Many policies have co-payments and some have annual deductibles, or other limits. It is up to you as the policyholder to read your policy carefully and be aware of what is or is not covered. We recommend that you call your insurance company directly to ask about your benefits. We will make our best effort to obtain reimbursement information for you. If your services are covered, we will bill your insurance company directly. If you do not have insurance, payment is expected on the day services are rendered. 

Practice Policies

Appointments:

Appointments are times that are reserved for you. It is important that if circumstances arise which require you to change an appointment, we ask that you provide us with at least 24 hours notice. This will allow us to offer your time to another patient. On the second no show or late cancelled appointment the charge is $75.00. Fees for missed appointments are not billable to your insurance company. In addition to the fee, Next Step Counseling will discuss your commitment to treatment and possible termination of services 

CONFIDENTIALITY :

All information disclosed within sessions and the written records pertaining to those sessions are confidential and may not be revealed to anyone without your written permission except where disclosure is required by law. Please read the Notice of Privacy Practices for more information. 

Limits: Suspicion of child abuse (any person under 18 years of age) of any kind (physical, sexual, verbal, neglect, etc.)

1. Suspicion of elder* abuse (any person over 65 years of age) of any kind (physical, sexual, financial, verbal, neglect, etc.). *This can also be applied to those with disabilities of any age.

2. A credible threat to harm oneself

3. A credible threat to harm someone else

Closing and Delays:

Due to inclement weather Next Step Counseling may delay regularly scheduled opening times, close early or close for the entire day. During adverse weather changes please call our office and the voicemail will prompt any changes. 

EMERGENCY COMMUNICATION: 

If you need to contact Next Step Counseling between meetings, please leave a message at (401) 414-7888 or your clincian directly and your call will be returned as soon as possible. Next Step Counseling checks messages a few times during the daytime Monday-Friday only. If an emergency situation arises and you need to talk to someone right away call 911 or Kids link 1-855-543-5465. 

Additional support: 988 Suicide Hotline

 Please do not use phone, email or faxes for emergencies.